Customer assistance
For order, delivery, refund-request, return, privacy, accessibility, or product-safety assistance, use the public contact details at the end of this page or the customer-assistance form. Include the order number when the question concerns an existing order. The website form is not an emergency service.
Online sales records
The same supplier identity and contact details are disclosed at checkout and in the retainable order-confirmation email. If a public contact detail changes, Rockway will update this page prospectively while preserving the policy version and supplier details recorded with completed orders.